Learning field overview

Describe the company and one's own role in the business

Understand business structures, classify one's own tasks and explain IT in the company context.

Equip workstations according to customer requirements

Provision, configure and document hardware and software for operations.

Integrate clients into networks

Configure network access, verify connectivity and systematically resolve typical errors.

Conduct protection needs analysis in one's own work area

Assess IT assets, identify threats and derive appropriate protective measures.

Adapt software for data management

Automate data processing with scripts or queries and adapt to business requirements.

Process service requests

Process tickets in a structured way, communicate and document traceably.

Extend cyber-physical systems

Integrate IoT devices and embedded systems securely into existing IT landscapes.

Provide data across systems

Export, transform and quality-assured import of data between systems.

Provide networks and services

Plan LAN structures, configure services such as DHCP and DNS and secure them.

Provide server services and automate administration tasks

Set up server roles, secure operations and automate recurring tasks.

Monitor operation and security of networked systems

Set up monitoring, interpret alerts and analyse incidents systematically.

Application development to process a business workflow

Develop small applications or scripts that support an operational process.